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Error Codes > Canon > iR3300  
Brand: Service manual  Download PDF version of service manual. Model:
Canon iR3300 Trouble Error Codes List page 1 (from 12)
List First page Previous page Code: Next page Last page

Code Description Causes Remedy
E000-0000 The reading of the main thermistor does not reach 30C 1 sec after the main power switch is turned on. Or, it does not reach 70C 2 sec thereafter The fixing film unit is faulty. The main thermistor has an open circuit. The fixing heater has an open circuit. The main power supply PCB is faulty. The DC controller PCB is faulty. To reset the error, execute the following in service mode: COPIER>FUNCTION>CLEAR>ERR. 1. Connector Is the connector of the fixing assembly connected? a. main power supply PCB (J8) <-> relay connector <-> heater b. DC controller PCB (J320) <-> relay connector <-> thermistor NO: Connect the connector. 2. Fixing film unit (thermistor) Check the interval between pin 1 and pin 2 and between pin 3 and pin 4 of the connectosr (4-pin) of the thermistor for electrical continuity. Is it W (open)? YES: The heater has an open circuit, or the thermal switch is open. Replace the fixing film unit. 4. Main power supply PCB, DC controller PCB Press the Start key. Is the drive voltage of the heater supplied by the connector J8 of the main power supply PCB? Main heater: between J8-1 (FSR1) and J8-5 (FSR COM) Sub heater: between J8-3 (FSR2) and J8-5 (FSR COM) YES: The heater drive power supply is faulty. Replace the main power supply PCB. NO: The thermistor control mechanism is faulty. Replace the DC controller PCB.
E001-0000 The main thermistor detects 250C or higher The fixing film unit is faulty (i.e., the thermistor has a short circuit). The main power supply PCB is faulty. The DC controller PCB is faulty. Caution To clear the error, execute the following in service move: COPIER>FUNCTION>CLEAR>ERR. Check the interval between pin 1 and pin 2 and between pin 3 and pin 4 of the connectors (4-pin) of the thermistor for electrical continuity. Is it 0 W (short circuit)? YES: The thermistor has a short circuit. Replace the fixing film unit. If the thermistor has a short circuit, the indication in service mode (COPIER>DISPLAY>ANALOG) will be as follows from the start: FIXC= 250°C for the main thermistor; FIX-E=310°C for the sub thermistor. 2. Main power supply PCB, DC controller PCB Try replacing the main power supply PCB. Is the problem corrected? YES: End. NO: Replace the DC controller PCB.
E001-0001 The main thermistor or the sub thermistor detects overheating (hardware circuit detection) The fixing film unit is faulty (i.e., the thermistor has a short circuit). The main power supply PCB is faulty. The DC controller PCB is faulty. Caution To clear the error, execute the following in service move: COPIER>FUNCTION>CLEAR>ERR. Check the interval between pin 1 and pin 2 and between pin 3 and pin 4 of the connectors (4-pin) of the thermistor for electrical continuity. Is it 0 W (short circuit)? YES: The thermistor has a short circuit. Replace the fixing film unit. If the thermistor has a short circuit, the indication in service mode (COPIER>DISPLAY>ANALOG) will be as follows from the start: FIXC= 250°C for the main thermistor; FIX-E=310°C for the sub thermistor. 2. Main power supply PCB, DC controller PCB Try replacing the main power supply PCB. Is the problem corrected? YES: End. NO: Replace the DC controller PCB.
E001-0002 The sub thermistor detects about 295C or higher The fixing film unit is faulty (i.e., the thermistor has a short circuit). The main power supply PCB is faulty. The DC controller PCB is faulty. Caution To clear the error, execute the following in service move: COPIER>FUNCTION>CLEAR>ERR. Check the interval between pin 1 and pin 2 and between pin 3 and pin 4 of the connectors (4-pin) of the thermistor for electrical continuity. Is it 0 W (short circuit)? YES: The thermistor has a short circuit. Replace the fixing film unit. If the thermistor has a short circuit, the indication in service mode (COPIER>DISPLAY>ANALOG) will be as follows from the start: FIXC= 250°C for the main thermistor; FIX-E=310°C for the sub thermistor. 2. Main power supply PCB, DC controller PCB Try replacing the main power supply PCB. Is the problem corrected? YES: End. NO: Replace the DC controller PCB.
E002-0000 The temperature of the fixing film is as follows:
has exceeded 100C, but does not reach 115C within 1 sec thereafter. has exceeded 140C, but does not reach 150C within 1 sec thereafter. has exceeded 160C, but does not reach 165C within 1 sec thereafter
The fixing film unit is faulty (i.e., the main thermistor TH1 has poor contact, or the fixing heater is faulty). The main power supply PCB is faulty. The DC controller PCB is faulty. Caution To clear the error, execute the following in service mode: COPIER>FUNCTION>FCLEAR>ERR. 1. State Turn on the power switch, and clear E002/E003. Thereafter, turn off and then on the power switch. Does the fixing heater operate? NO: See The fixing heater fails to operate. 2. Wiring Is the wiring from the DC controller PCB to the fixing film unit normal? NO: Correct the wiring. 3. Fixing film unit, DC controller PCB Try replacing the fixing film unit. Is the problem corrected? YES: End. NO: Replace the DC controller PCB.
E003-0000 The main thermistor reading is lower than 140C when paper is moved The fixing film unit is faulty (i.e., the main thermistor (TH1) has poor contact or has an open circuit; or, the fixing heater is faulty). The main power supply PCB is faulty. The DC controller PCB is faulty. Caution To clear the error, execute the following in service mode: COPIER>FUNCTION>CLEAR>ERR. 1. State Turn on the power switch, and clear E002/E003. Thereafter, turn off and then on the power switch. Does the fixing heater operate? NO: See The fixing heater fails to operate. 2. Wiring Is the wiring from the DC controller PCB to the fixing film unit normal? NO: Correct the wiring. 3. Fixing film unit, DC controller PCB Try replacing the fixing film unit. Is the problem corrected? YES: End. NO: Replace the DC controller PCB.
E003-0001 Low fixing temperature detection after standby (by sub thermistor) The fixing film unit is faulty (i.e., the main thermistor (TH1) has poor contact or has an open circuit; or, the fixing heater is faulty). The main power supply PCB is faulty. The DC controller PCB is faulty. Caution To clear the error, execute the following in service mode: COPIER>FUNCTION>CLEAR>ERR. 1. State Turn on the power switch, and clear E002/E003. Thereafter, turn off and then on the power switch. Does the fixing heater operate? NO: See The fixing heater fails to operate. 2. Wiring Is the wiring from the DC controller PCB to the fixing film unit normal? NO: Correct the wiring. 3. Fixing film unit, DC controller PCB Try replacing the fixing film unit. Is the problem corrected? YES: End. NO: Replace the DC controller PCB.
E007-0000 An error in the rotation of the fixing film is detected.
The reading of the main thermistor is 100C or higher and, in addition, the fixing film sensor does not detect the rotation of the film for 6 sec or more while the fixing motor is driven
The fixing film sensor (PS45) is faulty. The DC controller PCB is faulty. Caution To clear the error, execute the following in service mode: COPIER>FUNCTION>CLEAR>ERR 1. Wiring Are the wring and the connectors connected securely? DC controller PCB (J311) <-> relay connector <-> fixing film sensor NO: Connect the wiring and the connectors. 2. Fixing film sensor Check the fixing film rotation signal.When the fixing motor is rotating, is the film rotation detection signal sent by the fixing film sensor to the concoctor J311 of the DC controller PCB? Film rotation detection signal: 5V pulse signal between J311-A9 (FILM_ROT_D) and J311-A8 (GND); at intervals of 100 msec ON and 440 msec OFF NO: If the fixing film is normal, replace the sensor. 3. Fixing film unit, DC controller PCB Is there a fault in the fixing film edge rotation detection mechanism? YES: Replace the fixing film unit. NO: Replace the DC controller PCB.
E010-0000 After the main motor drive signal is generated, the clock signal does to arrive within 1.3 sec The main motor (M2) is faulty. the DC controller PCB is faulty. 1. Connector Is the connector of the main motor connected? NO: Connect the connector. 2. Main power supply PCB Is the drive voltage (24 V) of the main motor supplied by the main power supply PCB? Main power supply PCB: between J202-1 (24VU1-SW) and J202-2 (OVU1) NO: Replace the main power supply PCB. 3. Main controller (M2), DC controller PCB Press the Start key. Is the lock signal of the main motor present at the connector J308 on the DC controller PCB? Lock signal: J318-A10 (MM_LOCK) YES: Replace the main motor. NO: Check the wiring; if normal, replace the DC controller PCB.
E014-000 After the fixing motor drive signal is generated, the clock signal does not arrive within 1.3 sec The fixing motor (M19) is faulty. The DC controller PCB is faulty. 1. Connector Is the connector of the fixing motor connected? NO: Connect the connector. 2. Main power supply PCB Is the drive voltage (24 V) of the fixing motor supplied by the main power supply PCB? Main power supply PCB: between J202-3 (24VU1-S) and J202-4 (OVU1) NO: Replace the main power supply PCB. 3. Fixing motor (M19), DC controller PCB Press the Start key. Is the lock signal of the fixing motor present at the connector (J312) on the DC controller PCB? Lock signal: J312-B4 (FSRM_LOCK*) the DC controller PCB change from 0 to about 5 V? YES: Replace the fixing motor. NO: Replace the DC controller PCB.
 
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